Clients Relationship Manager - Full Time

We are looking for a Client Relations Manager to create and nurture long-term relationships with distributors and clients. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Duties and Responsibilities

  • Build relationships with key employees among distributors and partners.
  • Create plans to address clients’ business needs
  • Advise distributors on creating profitable processes
  • Sign up and train distributors on AgroMart platform
  • Schedule regular meetings with distributors to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager.
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Deadline: October 15th
All interested applicants should kindly send an email to jobs@agrocenta.com with the subject Full Time: Clients Relationship Manager - AgroMart